Privacy Policy

Welcome to Manha Global Fashion & Lifestyle. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, order system, tracking system, customer support, or any related service.

By visiting or using the Manha Global website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Privacy and data protection are matters of trust. We only collect information that is necessary for processing orders, improving service quality, providing customer support, and operating our business properly.

1. Data That We Collect

We may collect information when you browse our website, place an order, track an order, contact our support team, submit a form, use WhatsApp ordering, or interact with our official online channels.

The information we may collect includes, but is not limited to:

• Your name, phone number, email address, and delivery address.
• Order details, product details, payment method, delivery charge, order status, and customer note.
• Information needed for order confirmation, delivery, return, refund, cancellation, or customer support.
• Device, browser, IP address, website activity, and basic technical information for security and service improvement.
• Messages, screenshots, photos, or videos shared by you for complaint, return, refund, or support purposes.

2. How We Use Your Information

We use your information to process orders, confirm customer details, arrange delivery, provide order tracking, update order status, handle return/refund requests, and communicate with you regarding your purchase.

We may also use your information to improve our website layout, product listing, customer support, order management system, delivery process, security, and overall shopping experience.

Your contact information may be used to send order updates, delivery updates, support replies, important notices, and service-related communications. Marketing or promotional communication may be sent only through appropriate official channels and may be stopped if you request it.

3. Order and Delivery Information

To deliver your order properly, we may share necessary delivery information such as customer name, phone number, address, and parcel details with courier partners, delivery agents, or service providers.

We only share the information needed to complete the delivery or service. We do not authorize any delivery partner or third party to use your information for unrelated purposes.

4. Payment Information

Manha Global may collect or store basic payment-related information such as payment method, order amount, delivery charge, and transaction-related notes. We do not intentionally collect or store sensitive card information through our basic website system.

If online payment systems are added in the future, payment processing may be handled by secure third-party payment providers according to their own privacy and security policies.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience, remember preferences, understand website performance, and improve services. Cookies are small files stored in your browser that help websites work better.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website functions, including cart, login, order tracking, or other interactive features.

In the future, Manha Global may use analytics tools such as Google Analytics, Firebase Analytics, Facebook Pixel, or similar services to understand visitor behavior, improve performance, and measure marketing effectiveness. These tools may collect anonymous or technical usage information according to their own policies.

6. Third Parties and Links

Our website may contain links to third-party websites, social media pages, payment services, courier services, or other external platforms. Manha Global is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend that customers read the privacy policies of any external website or service before sharing personal information there.

7. Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, alteration, or disclosure. We use practical security measures suitable for our website, order system, database, and customer support process.

However, no online platform or internet-based system is 100% secure. Customers are responsible for keeping their account, device, password, and personal access information safe.

8. Data Storage and Retention

We may keep your information for as long as necessary to process orders, provide customer support, handle complaints, maintain records, comply with legal/business requirements, and improve our services.

Order records may be stored for future reference, customer support, delivery verification, return/refund handling, accounting, or business reporting.

9. Your Rights

You may request access, correction, update, or deletion of your personal information where applicable. You may also request us to stop using your information for promotional communication.

To protect customer privacy and prevent misuse, Manha Global may verify your identity before processing such requests.

10. Data Deletion

If you want us to remove or update your personal information from our active customer records, you may contact us through our official support channel or email. Some order-related records may need to be retained for business, accounting, fraud prevention, support, or legal reasons.

11. Children’s Privacy

Manha Global is intended for general customers. We do not knowingly collect personal information from children without proper guardian consent. If any such information is found, it may be removed after verification.

12. Policy Updates

Manha Global reserves the right to update, change, or modify this Privacy Policy at any time. Any changes will be effective once posted on this website. Customers are encouraged to review this page from time to time.

13. Contact

For privacy-related questions, data correction, support requests, or policy concerns, you may contact Manha Global through our official website, support channel, WhatsApp, or email: manhaglobalofficial@gmail.com